We always try to provide the best service possible, but there may be times when you feel this has not happened. The following information explains our in-house complaints procedure, drawn up to respond to patient grievances. Our practice procedure is not able to deal with questions of legal liability or compensation. We hope you will use it to allow us to look into and, if necessary, correct any problems that you have identified, or mistakes that have been made. If you use this procedure it will not affect your right to complain to the Health Service Authority. Please note that we have to respect our duty of confidentiality to patients and a patient’s consent will be necessary if a complaint is not made by the patient in person. If you wish to make a complaint we would like you to let us know in writing as soon as possible. We shall acknowledge your complaint within two working days and aim to have looked into the complaint within 10 working days.
Comments and Suggestions
We welcome appreciation, suggestions and comments. In this way we can learn to work together for your reliable care. Please present your views in writing at reception or use the suggestion box.